FREQUENTLY ASKED QUESTIONS

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Can iperEspresso capsules be recycled?

Yes, illy capsules are made with Polypropylene which is a recyclable material.

How long will an unopened can of illy stay fresh?

An unopened can of illy ground coffee will remain fresh for at least two years due to illy’s proprietary patented pressurized system that extracts air from the can and replaces it with inert gasses at a higher-than-atmospheric level of pressure. This method guarantees a longer preservation time, maintaining flavor and aroma for over 24 months. At the same time it ‘ages’ the coffee, improving its aroma over time by causing its volatile aroma compounds to bind with the oils that are contained in the beans. Simple vacuum packing cannot achieve this flavor transformation. The positive pressure exerted by illy’s method actually forces these aroma compounds back into the coffee whereas vacuum packing lets them seep out.
The effect of illy’s aging process is similar in many ways to the development of complex flavors when a fine red wine is aged under proper conditions.

Best Before Date is not an expire date. The product approaching the best before date are perfect to be consumed.

How can I determine the Best Before date of a can of illy?

The Best Before date is marked on the bottom of the can.

How long will illy stay fresh after the can is opened?

A room-temperature can of illy will remain at optimum freshness for 7 days after opening. After 7 days flavor will begin to deteriorate due to natural oxidation from exposure to oxygen.

How should I store an opened can of illy?

If the entire can will be consumed within 7 days, room temperature storage is recommended. If the coffee will not be consumed within 7 days, we recommend refrigerated storage, allowing the coffee to return to room temperature before use. It is important to refrigerate the can immediately after opening in this case to retain optimum flavor.

Where can I find illy in my area?

You can purchase illy online, or locate a local retailer from the website: illy.co.th

How much illy should I use?

For espresso, use 7 grams of illy per shot (about 1oz). For auto-drip brewed coffee, start with 7 grams of illy per 250 ml cup. You may need to adjust to taste as the parameters (water turbulence and temperature) of each coffee maker differ somewhat. You can take the guess-work out of espresso by using E.S.E. pre-measured, pre-tamped servings (pods).

How much caffeine is in illy?

illy uses only the finest Arabica beans available, and Arabica coffee is naturally lower in caffeine than the cheaper and lower quality Robusta variety. An average 1 oz. illy espresso will contain approximately 60 milligrams of caffeine. Brewed illy coffee will contain less than 15 mg caffeine for each gram of coffee used.

What is the difference between Classico medium roast and Intenso dark roast illy?

illy medium roast coffee is a bit more mild while illy dark roast has a more intense and robust coffee flavor due to a slightly longer roasting time and slightly higher roasting temperature. Some people find the dark roast better for coffee preparations that involve milk, such as cappuccinos and lattes. Both medium and dark roast are suitable for espresso and brewed coffee preparation and the choice is a matter of personal preference.

Is illy Kosher Certified and if so, who Certifies illy Kosher?

Yes, is Certified.

What is illy's position on organic coffee?

illy caffè maintains a complex high quality blend of 100% Arabica beans from around the world. We work directly with nearly 900 growers on 4 continents to source sustainably grown coffee. Certified organic coffee accounts for approximately 4% of world production and we cannot guarantee that 100% of the 9 different Arabica varieties in our blend will be certified at all times. In addition, Illy caffè tests the green coffee (before roasting) for up to 80 different chemicals to insure that our coffee is safe and pure.

illy’s demand for the highest quality beans is rarely met through organic coffee. Because illy is a single blend composed of beans from 7 to 9 growing regions, some organics may be present in the blend if they meet our rigid quality standards. Organic coffee has a very low yield per hectare-about 6 to 8 bags per hectare. This low yield is not compensated for by a proportionally higher price, so the farmer makes less, not more. Furthermore, and quite importantly, the cultivation of so-called organic coffee depletes the soil of its nutrients without sufficiently replacing them. Unless the farmer rigorously practices proper soil analysis and management and adds enough phosphorus (which coffee needs to grow well) the plants are weak and highly susceptible to insect and fungus attack. Few farmers maintain their soil at the high level necessary to produce the best beans. The process can lead to an irreversible deterioration in the quality of the soil. As part of our ISO 9001 certification we test every coffee lot we purchase for the presence of pesticide residue-testing for 36 different types. No coffee with pesticide residue is purchased by illy.

What does illy do to protect the environment?

illy actively follows a policy of environmental stability and development and is very sensitive to environmental issues in all our activities. We believe industry has an ethical responsibility to develop and pursue practices that protect the ecosystems. This extends from respecting the regulations governing production plants and waste disposal, to the company’s decision to adopt recyclable containers and the use of recycled cardboard. Our environmentally-friendly cardboard outer packaging is 100% recyclable and offers convenient pod dispensing. illy’s cans and tins are made from 100% recyclable metal. illy strives for 0% emissions from our plants, and all materials used in the production process are recyclable. Our iperEspresso capsules are created from recyclable plastic, as it is the only material with the mechanical characteristics needed to optimize the extraction of the blend and obtain an excellent product. It is important to use these materials in order to ensure that the capsule can withstand high operating pressure during extraction. illy strives to maintain sustainable practices in everything we do and is a strong advocate of recycling waste products. While our capsule is made from recyclable material, we are currently working on a means by which consumers can open the capsule and clean it out in order for it to be recycled after use. Furthermore, illy has been working to design new technologies to achieve a balance between protecting the environment and promoting good business.

How does illy preserve the freshness of coffee?

Roasted coffee can lose up to 40 percent of its vital aromas after only eight hours of contact with air – an issue that the common vacuum packaging method can’t adequately address. Coffee packed in soft bags suffers an even tougher fate. illy pioneered another way, using a remarkably effective, natural pressurization technology – patented throughout the world, and exclusive to illy. The process of natural pressurization for packaging coffee in our iconic recyclable cans preserves the freshness of the coffee – you can actually hear the sound of fresh coffee every time you open a can!
Freshly roasted illy coffee is placed in recyclable cans, along with natural, inert nitrogen, under pressure. The process traps essential aromas and protects them for more than a year. Just like fine wine maturing in the bottle, illy coffee is refined in its pressurized environment, becoming yet rounder than when first packaged as naturally emerging oils mingle with one another.

The can, which is 100% recyclable, allows us to pressurize the coffee and preserve the volatile aromas. The common bags that offer any protection from the atmosphere cannot withstand this pressure and they are made of multiple layers of plastic and aluminum that are not recyclable with today’s technology.

How is illy coffee decaffeinated?

illy coffee is decaffeinated with the CO2 method, a process using two natural elements – water and carbon dioxide (sparkling water). This process is considered the safest method to decaffeinate coffee while maintaining its quality.

Is there the danger of melting plastic between the interaction of hot temperatures and iperEspresso Capsules?

We use Polypropylene to make the capsules so there is no danger of melting plastic. The capsule withholds temperatures to 320F and since espresso coffee or the water to make the espresso never reaches a temperature above 197 F there is no danger of the capsule melting. Polypropylene is often used for food containers, particularly those that need to be dishwasher safe. Polypropylene doesn’t soak up water, making it ideal for uses where it will be constantly subject to moisture. The polypropylene plastic used for the iperespresso capsules is BPA free.

What coffee should I use for Espresso?

Espresso preparation requires a very evenly ground fine grind coffee almost a powder. We recommend our Ground Coffee for Espresso or grinding illy Whole Bean Coffee in a quality burr grinder set to fine/espresso grind. For more details on how to prepare a perfect espresso.

How do I use an illy E.S.E. pod?

Each E.S.E. serving contains 7 grams of coffee; the exact amount needed for a 1 oz. shot of espresso. Do not re-use pods. 1. Switch on the E.S.E. espresso machine and let it heat. For the best results, we suggest you warm the cups as well. 2. Place the E.S.E. serving in the specially designed filter holder with the writing facing up. It is very important to handle the E.S.E. pod as little as possible and only by its edges, as the oils from your skin can compromise the quality. It is especially important not to touch the coffee area of the pod. Place the filter holder in its housing and switch on. Allow the water to run through it for about 20 seconds. 3. At the end of this step, remove used serving, and reinsert the filter holder.

What coffee should I use for Drip/Brewed Coffee?

Auto-drip coffeemakers work best with a medium grind coffee and illy ground coffee for drip coffeemakers is specially ground for this preparation method. Alternatively, you can grind whole bean coffee using a medium/drip setting in a high-quality burr grinder. For more details on how to prepare perfect drip coffee.

What coffee should I use for French Press?

For French press preparation, use illy ground coffee for drip coffeemakers. The grind is courser than that used for espresso and is optimal for both drip coffeemakers and French press.

What coffee should I use for moka pot/Stovetop preparation?

Moka pot stovetop coffee preparation requires a grind courser than espresso but less course than drip and French press. illy Moka grind is ground specifically to work with moka pots to yield optimal results.

How can I get service for my espresso machine?

If it has been over 30 days since you purchased your machine from illy, please contact your nearest office. For details, visit illy.co.th

Illy coffee Machine Limited Warranty

What is Covered:

This warranty covers any defect in materials or workmanship, with exceptions stated below.

How Long Coverage Lasts:

This warranty is valid for two year from the purchase of your machine (verified by your registration in our website). ). Coverage terminates if you sell or otherwise transfer the machine. The necessary maintenance or repairs on your espresso/cappuccino machine can be performed exclusively at Italasia Trading / Coffee Department at number specified in the website illy.co.th. Improper or incorrectly performed maintenance or repair voids this warranty.

What is Not Covered:

This warranty does not cover instances of misuse or abuse, including the lack of regular maintenance and de-scaling as specified by the manufacturer, or when machine is used for purposes other than specified (home espresso / cappuccino machine). Doesn’t cover regular wear and tear. Doesn’t cover electronic board damaged from instable electricity supply.

How to Get Service:

Contact our technical service center Italasia Trading / Coffee Department at number specified in the website illy.co.th. A Customer Care Representative will help you take any steps necessary to correct problems covered by this warranty, that may include sending the machine to our Authorized Warranty Service Center. In order to be eligible for service under this warranty, you must register the purchase of the coffee machine online at illy.co.th. A copy of the purchase receipt must be presented at the time of service request. Shipping charges are not refundable

How do I decalcify my espresso machine? How often?

We recommend using Decalcification powder once a month to clean the head of the machine and handle (coffee residue tends to build up under the metal screen in the handle). You may need to decalcify more or less often depending on how frequently you use your machine and the mineral composition of the water you are using.

Where are illy's machines made?

Some of our home espresso machines, are made in Italy and others are made in other countries. In both cases, it’s our intention to deliver the highest quality machines to our customers. Each machine undergoes rigorous testing to ensure it meets our exacting quality standards to produce the highest quality espresso.

How do I contact an illy Customer Care Specialist?

To contact illy regarding the status of an order, or with questions about our merchandise, please send an email to info@illy.co.th or Italasia Trading / Coffee Department at number specified in the website illy.co.th For company and all other inquiries, email info@illy.co.th
If for any reason you are not satisfied with your order, you may return the merchandise within 15 days of purchase for a refund or exchange. Refunds will be made to the original credit card used to make the purchase. To ensure proper credit, the original packing slip must be returned with the merchandise in perfect order. Shipping charges are not refundable. For machine returns: Please contact the online or retail shop where you made the purchase to obtain a “return authorization.” Machine purchases will be refunded less the cost of shipping, handling and the value of complimentary kit items (such as coffee, cups, coffee or other accessories or FOC gift).

How secure is my information I provide online?

When you place an order or provide us with information, the data is kept safe and secure through encoding with SSL technology, an encryption protocol that protects information as it travels over the Internet.

How is my personal information used?

illy is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. To process and fulfill your order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. We will never sell or give this information to a third party. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new illy services and programs we think you’ll find valuable and select offers from our partners. You may opt-out of these notifications at any time by contacting illy Customer Care.

How safe is my information online?

When you place an order or provide us with information, the data is kept safe and secure through encoding with SSL technology, an encryption protocol that protects information as it travels over the Internet.

Payment security is handled by our payment provider, Stripe, for which the  security details can be found here. Stripe is fully regulated, global company that complies with all relevant security standards, including Payment Card Industry Data Security Standards (PCI DSS)

How is my personal information used?

illy Caffè Malaysia  is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. To process and fulfill your order, we need to know your name, e-mail address, mailing address & phone number.

We will never sell or give this information to a third party. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new illy services and programs we think you’ll find valuable and select offers from our partners. You may opt-out of these notifications at any time by contacting illy Customer Care, or by updating your contact preferences by following the links at the bottom of email communications.

For further information please see our Privacy Policy and our Terms of Use.

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